1. Introduction

At AirPros Energy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (airprosenergy.com), use our services, or communicate with us via phone, email, or SMS (text messaging). Please read this policy carefully to understand our practices regarding your personal information.

2. Information We Collect

We may collect various types of personal information to provide our services, including but not limited to:

• Personal Identification Information: Name, email address, phone number, physical address, billing information, and other similar data.
• Service-Related Information: Details about the services you’ve inquired about or purchased, such as the type of installation, repair, or maintenance, service history, and equipment used.
• Technical Information: Your IP address, browser type, operating system, and usage details while navigating our website (cookies and analytics tracking).

3. How We Use Your Information

Your information is used for a variety of purposes, including but not limited to:

• To provide, operate, and maintain our services, including heating, cooling, and fireplace installation and maintenance services.
• To process payments and communicate with you regarding scheduling and service updates.
• To personalize your experience on our website and improve customer service.
• To respond to inquiries and requests for estimates.
• To send marketing communications, including promotions, offers, and newsletters (with your consent).
• To send service-related notifications, including SMS (text messages) for appointment reminders, service alerts, and customer satisfaction surveys (as described further below).

4. SMS Communication and A2P Compliance

AirPros Energy uses SMS (text messaging) to communicate with customers regarding service appointments, reminders, and special offers. By providing your mobile phone number, you consent to receiving such communications.

Opting In:

When you provide your phone number via our website or over the phone, you are opting in to receive SMS communications related to our services.

Opting Out:

If you no longer wish to receive SMS messages, you can opt out at any time by replying “STOP” to any message you receive. Standard message and data rates may apply based on your mobile carrier.

SMS Data Use:

All SMS communications are handled in compliance with A2P 10DLC (Application-to-Person 10-Digit Long Code) regulations, and we take the necessary precautions to protect your personal information during these communications.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following instances:

• Service Providers: We may share your information with third-party vendors that help us perform services such as payment processing, marketing, and customer support.
• Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to a subpoena or law enforcement request.
• Business Transfers: If AirPros Energy is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

6. Data Security

We take the security of your personal information seriously. We implement appropriate physical, electronic, and administrative safeguards to protect against unauthorized access, use, disclosure, or alteration of your data. However, please note that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights Regarding Personal Data

As a resident of Washington State, you have specific rights related to your personal data. These include:

• The right to access the personal data we collect from you.
• The right to request corrections to any inaccurate information.
• The right to request the deletion of your data, subject to certain legal exceptions.
• The right to opt out of marketing communications, including SMS and email.

If you wish to exercise any of these rights, please contact us using the information provided below.

8. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before submitting any personal data to third parties.

9. Children’s Privacy

AirPros Energy does not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected such information, please contact us immediately so that we can delete it from our systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

AirPros Energy
Phone: 425-363-4272
Email: [email protected]
Address: 3419 Hayes Street, Everett, WA 98201